Nexus Systems

Anywhere you can get an internet connection you can plug in a phone and that phone will behave as an extension on your phone system. So want to work from home? Fine just plug in a phone into your home broadband and it’s on the system. You can make and receive calls to both internal extensions numbers and outbound numbers exactly as if you were in the office.

Setting up a temporary office or maybe have a sales rep inanother state or a partner company in Latin America? Give them a phone extension on your system. All they need to do is plug a preconfigured phone into their broadband connection and they are on your company phone system.

On a trip and only got your laptop with you? Then you can use a “Soft phone”. A Soft phone is just a clever bit of FREE software that runs on your laptop or standard PC and behaves exactly like a phone extension.

You can make and receive calls with it just as before (you’ll need a mic or a headset).

On a sales trip to Brazil? Then you can directly dial a Fort Worth number on your Soft phone and all you pay is local US call rate! The possibilities are endless, geography doesn’t really matter anymore!

If you have someone who acts as a receptionist you can have a “switchboard like” operator panel running on their PC.

This allows them to transfer calls with a mouse click say from a main incoming company number to any extension, or queue an incoming call, put them on hold, monitor which extensions are busy or free, drag calls from one extension to another.

In fact pretty much everything you would need to do with the phone system as a receptionist… all from the one screen on their PC. (Of course you can do all of the same stuff using a phone as well!)

This is a feature that auto answers incoming calls and presents the caller with a range of options along the lines of “press one for sales”, “press two for support”…

This is the sort of feature that traditionally you’d have to fork out serious money for. The big manufacturers would often expensively license this stuff as a separate module.

There’s a fully featured digital receptionist built into the software. You can define a main message and sub messages for each phone key option that you need (record greetings yourself or you can upload professionally recorded messages).

The Nexus Phone System comes with a great web page based administration interface called FreePBX.

Forget about struggling with some unintelligible sequence of phone key presses. Pretty much everything you’d want to configure on your system from setting up new extensions to recording custom messages can be simply done via FreePBX’s web pages.

You don’t need an overpaid telephone engineer to come and do it for you! Although if you do we'd be glad to be of assistance.

You can connect to the web based admin pages from the comfort of your own desktop PC or laptop. We initially pre-configure your system to your unique requirements, but you have complete freedom to change anything you want. Remember this isn’t like the old days when you were “locked out” of your own equipment!

Yep unlimited extensions. There are no additional licensing fees for extensions. You can have as many extensions as the systems PC hardware and processor power will support!

Our entry level Nexus SoHo system will easily support 40 extensions without breaking sweat!(Forgot to mention there is no limit to the number of inbound numbers you can use either! Maybe you want an external direct dial number to each extension? No problem, the system can handle it).

The system can automatically answer calls (or not) according to the time of day and the day of the week.

A typical use of this feature is for answering calls after business hours and at weekend (or maybe over lunch time!). You might want to let callers leave a voicemail, or be automatically transferred to an external landline or mobile number or simply hear an announcement of when you’ll next be open.

Extension based Voicemail, Web based Voicemail, Voicemail forwarding, Voicemail groups, Email Voicemail as an attachment, record your own Voicemail option messages, pick up your Voicemail from anywhere, pick up someone else’s Voicemail, password protected Voicemail.

Nexus has got it totally covered! We especially find the facility to send voicemails as an email attachment (a .wav file) useful. (Having your voicemail delivered as an email attachment makes it easier to store and sort them just the way you want to. Give it a try, after you pick up your first voicemail straight out of your email box you won’t want to use anything else!)

Depending on your type of handset you’ll get a visual indication on your phone of a waiting message and an audio indication when you pick the handset up.

Nearly forgot to mention – you can even have your voicemails delivered (as .wav files) to your email enabled mobile phone or Blackberry. So you can play them back on the move.

The capability to route outbound (and inbound) calls over the internet using VoIP (Voice over IP) can dramatically decreased the amount you end up paying for your call charges.

In the past its true that some people have had issues with call quality using VoIP on the internet (please forget any thoughts about dodgy Skype type calls! Skype is a proprietary VoIP system mainly optimized for PC to PC use; it’s not a true phone system at all).

Personally we have had very few problems in routing all our business calls over the internet as we have extensively tested different VoIP service providers to discover the most reliable.

If your company isn’t ready to leap into VoIP yet, that’s fine - our Asterisk based systems can connect to any standard telephone connection, just like any other phone system.

One of the cleverest features of the system is the ability to route specific types of calls over specific paths.

For instance you could route all calls to mobile numbers via a company (a VoIP service provider perhaps) that has very cheap landline to mobile rates. Maybe you make a lot of international calls and want to route all those type of calls with a company that has very cheap international rates.

I am sure you get the picture, what we are talking about here is complete flexibility. You are not just tied to one service provider to provide outgoing or incoming connections; you can use one or more companies to get the cheapest rates / best reliability. Hammer those call charges down!

Easily make use of 1-800 numbers from virtually any other telephone area code in the US!

Be “local” to many areas! You can of course keep all of your existing numbers, but using the VoIP features of Nexus, you can also have inbound numbers from different telephone code areas.

This would allow you to have your main office in say Fort Worth (817 123 4567) but give your customers in Dallas a local number (214 123 4567) to contact you on. So you could be “local” in many areas but answer your calls from any location. You can also easily setup inbound 1800 numbers.

When your callers are on hold, play them some music or a sales message.

You can upload standard MP3 files to the system for music on hold. No need to attach some separate CD / MP3 player hardware to your equipment (honestly that stuff is now consigned to the ark!).

You can use different music for different lines or use different sales messages on different lines!

Yep we hate all these acronyms as well, but DISA is simply a feature that allows you to dial into the system from an external phone and get an internal dial tone.

You can then make calls as though you were using a phone on the system.

Typically you would use this feature if you are out and about but want to make a call appear like its coming from your office phone.

CDR (Call Detail Record Logging) - Reporting

All calls into and out of the system can be logged. All the details are recorded including incoming number, which extension answered, outgoing numbers, which extension dialed, call duration etc.

You can output these details as a standard Excel based spreadsheet or direct to a simple report in PDF format. Great for keeping track of all the details of who is making calls to and from your system.

“Parking a call” transfers the current telephone conversation to an unused extension number and immediately puts the conversation on hold.

You can then retrieve the parked call from another extension. This is really useful say during a conversation and you need to go to another office for some reason (maybe to retrieve an important file or something); parking the call allows you to continue the conversation after arriving at the other office.