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Live Chat Service - Nexus Systems PDF Print E-mail
Written by admin   
Tuesday, 01 September 2009 17:26

Provide Real-Time Customer Support

  • Supply online assistance from a real person
  • Live chat allows you to supply immediate answers to urgent questions or concerns
  • Deliver consistent and reliable information

The Benefits of Live Chat

 

Increased staff efficiency. Canned answers provide quick responses of standard messages, and make it possible for agents to chat with multiple visitors at the same time.

Increase your customer satisfaction and loyalty. Customers experience shorter waiting time and get immediate answers to their questions.

Decrease your phone bill. Live chat service will decrease your communication costs, especially if you are using an 800 number.

 

Buy 2, Get 1 Free

Live Chat Pricing

 

Top Features

  • Canned Responses
  • Chat transfer to another agent
  • Conference in another agent
  • Supervisor Monitoring
  • Co-Browse/Push Page
  • Skills based routing of chats
  • John Doe Anonymous Mode
  • Spell Check
  • No software or hardware to upgrade

 

Last Updated on Tuesday, 16 March 2010 20:41
 
John Doe Live Chat - Nexus Systems PDF Print E-mail
Written by admin   
Wednesday, 26 August 2009 23:52

John Doe Live Chat

The premise of the Crime Stoppers programs is to use an anonymous tip line to receive tips about crimes that occurred or are going to occur, and to encourage such tips by offering financial incentives.

The program operates by the use of a secure telephone line, Internet site, or both, which is staffed by volunteers or paid employees, 24 hours a day.

There are times when voice calls are not possible or safe. This new John Doe Live Chat service adds to the choices citizens have to submit tips to Crime Stoppers as well as providing a live two-way communication channel in addition to the traditional phone call.

The success of any Crime Stoppers program hinges primarily on their promise of anonymity. Anything that threatens the anonymity of a caller becomes a major problem. Should a caller’s identity be revealed in any reason, it is assumed that the value of the program is essentially dead.

Therefore, protecting the anonymity of any caller through any channel of communication must be a top priority.

This secure service assigns an anonymous alias (Tipster), maintaining the tipster’s complete anonymity.

Sekiur’s approach to delivering the John Doe Live Chat service to Crime Stoppers programs using Virtual Instance Technology by providing each customer with a Live Chat virtual private server, enabling the full customization of the service to its client’s needs including disabling any logging capabilities thus adhering to the very important promise of anonymity.

  • No E-mail address required
  • Server does NOT record IP address from which messages are sent
  • No personal information required
  • No need to create a screen name to participate in live chat
  • Completely Anonymous

Contact us for more information or a demo at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or at 817-727-4540

Last Updated on Saturday, 05 September 2009 00:44